It’s a New Year

I’ve heard many people say that they will be glad when this year is over; well, it pretty much is and, I agree, it’s been a tough one. But before we sigh in relief, let’s remember some of what we’ve learned in 2009:

1. We learned that we are a lot tougher than we thought we were.
2. We learned how to increase service and reduce cost at the same time.
3. We learned that we need negotiations skills as well as sales skills.
4. We learned that it’s too easy for our customers to forget us and what we did for them last.
5. We learned that there are many “staffing solutions” that we bring to our customers beyond ramping up and projects.
6. We learned the necessity of really knowing our customer’s business—not just their industry.
7. We learned to make tough decisions and move on.
8. We learned how to lead in battle and to execute on critical plans.
9. We learned that we can trust each other to do what it takes.
10. We learned to laugh in the midst of the storm.

So, now, let’s go into 2010 and use what we learned to clobber the competition!

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